Refund Policy

Thank you for shopping with us. Since all our products are digital and instantly delivered, we have specific guidelines regarding refunds. Please read our policy carefully before making a purchase.

1. Digital Product Nature

All of our products are digital and delivered electronically. Once a file has been downloaded or accessed, it cannot be returned or exchanged like a physical product.

2. No Refunds After Download

We do not offer refunds or cancellations once the digital product has been accessed or downloaded. This policy is in place to protect our intellectual property and ensure fair use.

3. Accidental Purchases

Please review your cart and product details carefully before completing your purchase. We are not responsible for accidental purchases, and refunds will not be issued in such cases.

4. Duplicate Orders

If you accidentally purchase the same product more than once, please contact us within 48 hours. We will review the order and may issue a refund for the duplicate purchase.

5. File Issues or Errors

If the file is corrupted, incomplete, or not functioning as described, please contact our support team immediately. We will work with you to resolve the issue. If the problem cannot be resolved, we may issue a replacement or credit.

6. Unauthorized Transactions

If you believe your purchase was made fraudulently or without your consent, please reach out to your payment provider and contact us. We will investigate the issue and take appropriate steps.

7. Contact Us

If you have any questions or concerns about our refund policy, feel free to get in touch with us at:
Email: koffeekomodo@gmail.com